Frappe Technologies

Dec 12 2024 · 15:00 IST

Frappe Helpdesk - Live Demo and Q&A
event

Frappe Helpdesk is a simple, affordable, open-source support tool for efficient customer issue tracking and resolution. Join our webinar to discover how it can enhance your support operations.


What will be covered?

  • Introduction to Frappe Helpdesk: Overview of features and key benefits
  • Ticket Management: Learn how to capture, track, and resolve issues efficiently
  • Agent and Customer Portal Views: Dual portals for agents and customers to simplify issue submission and management
  • Customizable SLAs: Discover how you can set and track SLAs for better response times
  • Assignment Rules: Custom auto-assignment of tickets based on priority, issue type, or workload
  • Canned Responses: Pre-written replies for common queries to ensure quick and consistent communication
  • Knowledge Base: Learn how to create and manage help articles to empower users and reduce tickets
  • Q&A Session: Get answers to your questions directly from the experts

Why should you attend?

  • Gain insights into Frappe Helpdesk’s main features
  • Watch a live demo on improving support workflows
  • Discover customization and integration options within Frappe Helpdesk
  • Learn about Frappe's open-source ecosystem and related products

Who should attend?

  • Businesses aiming to streamline customer support and reduce support costs by 80%
  • Support teams looking for an open-source solution
  • Organizations seeking a flexible and cost-effective support platform
  • Developers interested in Frappe integrations and customization
  • Anyone curious about modern, scalable helpdesk tools


📆 Date: December 12th, 2024

🕒 Time: 3:00 PM IST

Join us on Zoom