Frappe Helpdesk is a simple, affordable, open-source support tool for efficient customer issue tracking and resolution. Join our webinar to discover how it can enhance your support operations.
What will be covered?
- Introduction to Frappe Helpdesk: Overview of features and key benefits
- Ticket Management: Learn how to capture, track, and resolve issues efficiently
- Agent and Customer Portal Views: Dual portals for agents and customers to simplify issue submission and management
- Customizable SLAs: Discover how you can set and track SLAs for better response times
- Assignment Rules: Custom auto-assignment of tickets based on priority, issue type, or workload
- Canned Responses: Pre-written replies for common queries to ensure quick and consistent communication
- Knowledge Base: Learn how to create and manage help articles to empower users and reduce tickets
- Q&A Session: Get answers to your questions directly from the experts
Why should you attend?
- Gain insights into Frappe Helpdesk’s main features
- Watch a live demo on improving support workflows
- Discover customization and integration options within Frappe Helpdesk
- Learn about Frappe's open-source ecosystem and related products
Who should attend?
- Businesses aiming to streamline customer support and reduce support costs by 80%
- Support teams looking for an open-source solution
- Organizations seeking a flexible and cost-effective support platform
- Developers interested in Frappe integrations and customization
- Anyone curious about modern, scalable helpdesk tools
📆 Date: December 12th, 2024
🕒 Time: 3:00 PM IST
Join us on Zoom